Free delivery on all Singapore orders above $65.

FAQ


FREQUENTLY ASKED QUESTIONS

PRODUCTS

WHAT MATERIALS ARE USED IN EACH PRODUCT?
Polymer clay. It is safe, durable, and very pretty! Metal posts used are made of surgical stainless steel.
WILL ITEMS THAT ARE SOLD OUT BE RESTOCKED?
Unfortunately not. Every piece from each collection is handmade with lots of love, so no two pieces are ever the same. However, similar collections may be launched in the future, so stay updated with us on Instagram at @ark.ful !
CAN I CUSTOMISE MY VERY OWN PAIR?
Of course! We would love to create something that is a representation of you. If you would like to place a custom order, drop us an email at enquiries@arkful.co, and we will be in touch with you.
In the event that we are not able to fulfil your requests, we will not undertake your order. You can find more information on custom orders here

 

JEWELLERY CARE

HOW SHOULD I CARE FOR MY PRODUCTS?

Polymer clay is fairly simple to manage. Care for your Arkful creations with a few simple steps!

1. Keep your pieces out of harsh sunlight and wet areas. 

2. Use a soft brush to clean any dust.

3. It is safe for polymer clay to come into contact with water, but avoid wetting the metal components. 

4. Avoid using cleaning agents aside from water. These products may damage the clay.

 

ORDER

CAN I AMEND/ CANCEL MY CONFIRMED ORDER?
We aim to have your products shipped and ready to go as soon as we can. Therefore, confirmed orders that have been paid for cannot be cancelled/ are not amendable.
CAN I MAKE A RETURN?
You can find out more about our Returns Policy here.
WHEN WILL MY ORDER ARRIVE?
You can find out more about our Shipping and Delivery Policy here.