Free delivery on all Singapore orders above $65.

Returns


RETURNS POLICY

Returns are only accepted in the following events:

1. You have received an incorrect item

2. You have received an item with a defect

*Every creation is lovingly handmade, and some pieces come with unique markings. Returns do not apply to such pieces. Rest assured, all creations are made with care, so the quality and appearance will not be compromised.

Kindly drop us an email at customerservice@arkful.co with your:

- Order Number

- Name of item you wish to return

- Reason for return

- Photograph of issue

Please give us 1-2 days to respond to your email.

*Refunds will be made via the original payment method.

*Returns will only be accepted if items are unused and in the original packaging, in the same condition as received.

*Return requests must be made within 5 days of delivery date.

*Shipping fee will not be refunded.

EXCHANGES

We do not accept exchanges. If you receive a defective product, we will issue a refund and you can place a new order with us.

 

We will be more than willing to assist you if you have an issue with your order. Do not hesitate to drop us an email at customerservice@arkful.co. We will respond to you within 1-2 days.